Exchanges, Returns and Cancellations Policy
The customer may cancel their order while it has not yet been processed, directly through the customer account area at . Once the order has been processed, cancellation is no longer possible, and the customer may request an exchange or return under the terms indicated below.
As a consumer, you have the legal right to exchange and/or return all or part of your order for any reason, at any time, within 14 days of receiving the ordered items, in accordance with legislation DL n.24/2014 of 14 February, as amended by legislation DL n.47/2014 of 28 July.
After this period, returns and exchanges will only be permitted in the event of a defect or non-conformity, under the terms of Article 4(1) of DL n.67/2003 of 8 April and Article 17(1) of DL n.24/2014 of 14 February.
When returning items from your order, once received and approved by Bluederme specialists, we will refund the price paid for the products within a maximum of 30 days from the day we receive the items at our facilities, using the same payment method used by the consumer in the original transaction.
Visa / Mastercard / American Express / PayPal credit card: Amount to be refunded automatically credited to the credit card or PayPal account used for the order.
Multibanco reference, MBWay or debit card payment: bank transfer to the IBAN indicated by the customer on the withdrawal form.
We are authorised by law to reduce your refund to reflect any reduction in the value of any product caused by your excessive handling of the product. Shipping costs will not be refunded (except when returning a defective or non-conforming product, in which case we will cover the return shipping costs).
Bluederme reserves the right to refuse the return if the returned items do not meet the following requirements:
The maximum return/exchange period from the date of receipt of the item must be respected in accordance with the legal terms.
To process the return or exchange, the return form sent with the order must always be submitted, duly completed and signed, or submitted through the customer account area at .
To process the exchange or return, all elements provided with the order (including respective packaging and any accessories) must be:
• Each item must be in perfect condition, with no signs of use, in the original packaging and with all accessories that accompanied it at the time of purchase: manual, labels, original warranty, bags, leaflets, box or any other related certificate.
• Exchanges or returns of products showing signs of use or misuse (including, but not limited to, scratches, signs of dropping, knocks or impact, and signs of moisture on products that are not water-resistant) or with the protective seal broken will not be accepted.
To return or exchange items from your order, you simply need to inform us of your decision, provided the above conditions are met. The easiest way to do so is through the customer account area at or by completing the withdrawal form and sending it to us along with a copy of the invoice and telephone contact number. To ensure the withdrawal period is respected, it is sufficient that your communication regarding the exercise of the right of withdrawal is sent before the end of the withdrawal period.
HOW TO PROCESS A RETURN
To help us handle your returns efficiently, please contact us by email or phone, Monday to Friday from 9:00 to 18:00, and inform us of the items you wish to return before sending them, as follows:
Initiate the return request through the customer account area at or send us the completed withdrawal form along with a copy of the invoice and telephone contact number to proceed with the process.
Bluederme will arrange the collection of the item(s) on the date indicated by you. The collection transport cost will be deducted from the total value of your purchase. For domestic shipments the cost is €5 and for international shipments €15. If you prefer, you may choose not to request collection and send the item(s) directly.
After analysis by Bluederme specialists, and if the returned products meet the above-mentioned conditions, we will proceed with the refund.
The item(s) dispatched by you must be sent to the address below:
Bluederme – Online Returns and Exchanges
Largo do Serralho Nº23
4800-472 Guimarães
Portugal
Please note that all returns and exchanges are subject to a quality control inspection by Bluederme specialists before being effectively accepted. Items must be returned in their original condition and include the original sales receipt and packaging. When an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use (including, for example, any loss or damage to the item, its presentation box or any certificate).
You will be responsible for paying the cost of returning the products (except when returning a defective or non-conforming product). In this case, we recommend sending the item to be returned by insured postal parcel for tracking purposes. We also recommend that customers request adequate insurance to cover the purchase price of the shipment, as Bluederme will have no liability for items lost, stolen or damaged in transit. Make sure to include the original sales invoice and all original packaging, certificates and other attachments.
Online exchange will always imply a return of the item(s) and placing a new separate order. Any return that does not comply with the terms set out above will be entirely at the customer's own risk and expense, and Bluederme disclaims any future liability, whether for compensation or otherwise, in the process.
HOW TO PROCESS A RETURN AT BLUEDERME HEADQUARTERS
Products purchased online may be returned or exchanged at Bluederme headquarters. To do so, the customer must:
Present the documents: completed withdrawal form, original warranty certificate, original invoice and the item(s) in perfect condition, as described in the above conditions.
After analysis by Bluederme specialists, and if the returned products meet all the above-mentioned conditions, we will proceed with the refund.
Please note that all returns and exchanges are subject to a quality control inspection by Bluederme specialists before being effectively accepted. Items must be returned in their original condition and include the original sales receipt, certificates and packaging. When an item is not returned in its original condition, we are permitted by law to reduce your refund to reflect any reduction in the value of the returned item caused by your excessive handling or use (including, for example, any loss or damage to the item, its presentation box or any certificate).
For exchanges, provided the terms and conditions set out above are met, you may choose any other product at the company headquarters, of equal or greater value, or alternatively request the issuance of a store credit for the purchase value, which will allow you to make a new purchase within a maximum period of 12 months. The purchase value credit cannot be used for online purchases.
BLUEDERME CONTACTS FOR ONLINE PURCHASES
To exercise your right of withdrawal or for any other query regarding your online purchase, Bluederme provides the contacts below.
Address:
Blueman Lda
Online Sales Services
Largo do Serralho Nº23
4800-472 Guimarães, Portugal
Email:
Customer Support Line: (+351) 915 564 752 (Monday to Friday, 9:30 to 17:30)